SIR30216 – Certificate III in Retail

Retails Sales Assistants (General) sell goods and services, such as food, clothing, hardware, household appliances, office supplies and cosmetics, in retail and wholesale establishments. You can work as a Sales Assistant (General) without formal qualifications. Some on the job training may be provided. A certificate II or III in retail might be helpful.

General tasks

• Determining customer requirements and advising on product range, price, delivery, warranties and product use and care
• Demonstrating and explaining to customers the establishment’s goods and services
• Selling food, beverages, clothing, footwear and other personal and household goods and services
• Accepting payment for goods and services by a variety of payment methods and preparing sales invoices
• Assisting with the ongoing management of stock such as product inventories and participating in stocktakes
• Stacking and displaying goods for sale, and wrapping and packing goods sold