All Smart and Skilled students and potential students (consumers) have the right to expect that the training they receive is consistent with the national VET regulator’s requirements (the Australian Skills Quality Authority) and the requirements of the Smart and Skilled contract.
The Consumer Protection Policy:
- defines the rights and obligations of students and consumers with respect to their training under Smart and Skilled.
- defines the consumer protection obligations of a training provider with a Smart and Skilled contract.
- explains the measures the NSW Department of Education (the Department) has implemented to protect the rights of students receiving training under Smart and Skilled.
- describes the Smart and Skilled complaints handling and dispute resolution process.
- lists other agencies that may assist in the complaints handling process.
Who to contact:
• Smart and Skilled enquiries/complaints
Phone: 13 28 11 / 1300 772 104
Email: SmartandSkilled.Enquiries@det.nsw.edu.au
Online enquiry and feedback form
• Consumers specifically asking for a refund or similar should contact NSW Fair Trading
Phone: 13 32 20, Monday-Friday, 8:30am to 5pm
Website: www.fairtrading.nsw.gov.au
• If it is a work health and safety issue contact Safework NSW
Phone: 13 10 50, Monday-Friday, 8:30am to 5pm
Website: www.safework.nsw.gov.au